Go Air’s Amazing Service Infrastructure design

We are 1 hr late but we have no system to inform you of that
And while we are abusing your inbox, why don’t you be the sucker who has to go wait (waste) 3 hours

While our reps at check-in counter are so efficient they’ll say “Oh you have the 2:45 flight, it’s 2:01, there are 4 minutes available, so why don’t you give me 2”